Legal
Privacy
Policy
Last updated: August 9, 2026
Overview
Pen & Ink ("we," "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to the practices described here.
Information We Collect
We collect information you provide directly — such as your name, email address, and phone number when you submit an inquiry or place an order. We also receive limited technical data automatically, including IP address, browser type, and pages visited, used to understand how visitors interact with our site.
How We Use Information
We use the information we collect to respond to inquiries, process orders, arrange shipping, communicate about commissions, improve our website, and analyze visitor trends. We do not sell your personal information to third parties.
Messaging via WhatsApp
When you contact us through WhatsApp, messages are delivered through the Meta WhatsApp Cloud API and stored in our internal customer management system to maintain a record of our correspondence. Your phone number and message content are used solely to communicate with you about your inquiry or order.
Cookies & Analytics
Our site may use cookies and similar technologies to understand traffic patterns and remember preferences. You can control cookies through your browser settings; disabling them may limit some functionality.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described here, comply with legal obligations, and maintain business records.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at info@penandink.us. We will respond within a reasonable timeframe.
Third-Party Services
We rely on trusted third-party providers for payment processing (Stripe), shipping (Shippo), and messaging (Meta). Each provider handles your data according to its own privacy policy and applicable law.
Contact
Questions about this policy can be sent to info@penandink.us or by mail to Pen & Ink, care of the address listed on our Contact page.
